"And yet when we ask you to look people in the eye, be creative, brainstorm, be generous, find a way to satisfy an angry customer, work with a bully, learn a new skill or bring joy to work, suddenly the excuses pile up. Is this a different sort of work? Is raising your hand in class too much to ask of you? The jobs most of us would like to have are jobs like this. And yet we put up a fight when given the chance to do them well."

Seth’s Blog: Different kinds of work