"The reason social media doesn’t matter is because, upon further review, it doesn’t exist beyond a label. While all the categorizing, classifying and departmentalizing was going on, that which was called social media simply settled into the center of marketing and business strategy and behavior. Everything that we called social media is irrelevant and mislabed – there’s a new way of doing business and marketing for sure, but it’s a behavior and focus on customer involvement that’s become a new norm – and that’s all there is to it."

Why Social Media Doesn’t Matter Anymore | Small Business Marketing Blog from Duct Tape Marketing